Arrival Times
For arrivals March 8 thru September 1, check-in time is after 4 P.M. Check out time is before 10 A.M. For arrivals September 2 thru March 7, check-in time is after 3 P.M. Check out time is before 11 A.M. Please refer to your Confirmation for check-in location.
Payments
A reservation processing fee of $40 and the first night's rent plus applicable tax is due within seven (7) days of making the reservation. The advanced first night's rental payment is applied to the full rental balance upon check-in. Monthly reservations require the first month's rent 60 days before arrival. Checks or money orders drawn on a U.S. bank, Visa, MasterCard, American Express and Discover are accepted. Full payment is due at time of check-in.
Confirmation
Confirmation of your reservation will be e-mailed or mailed upon receipt of the reservation advance payment. Please read the confirmation for accuracy of dates and accommodations. Any errors must be directed to the reservations department within seven days of mailing.
Cancellation
$35 service fee is assessed for all cancellations. However, if you cancel less than seven (7) days prior to arrival, your advance payment will be forfeited. If you cancel your monthly reservation less than 60 days prior to arrival, your advance payment will be forfeited. Certain festivals and locations may have different cancellation guidelines. Please confirm these when making your reservation.
Departure Cleaning
A departure cleaning/linen fee is charged once to each reservation. Pricing variations may apply for additional baths, bedrooms or larger homes and condominiums.
Monthly Rentals
Monthly rentals are available September through March. Not all rental properties accept monthly rentals. Early bookings are encouraged. A $250 cash, check, money order or credit card deposit is required to secure your reservation.
House Parties
House parties are not allowed! Occupancy is strictly limited to the sleeping capacity of the condo or beach house. Maximum sleeping capacity is noted on your reservation. Management reserves the right to enter the rental property anytime to investigate disturbances, check occupancy and/or check for damages.
No condominium or beach house will be rented to vacationing students or young singles unless accompanied by a parent. Singles must be 25 years of age or older. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in eviction of the unaccompanied youth and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in.
Parking
All parking is limited and at some locations more restricted than others. Parking is limited to paying guests only. One permit is provided for a 1 bedroom unit. Two permits are provided for a 2 bedroom or 3 bedroom property. Three parking permits are provided for our 4 bedroom condos. Parking permits must be displayed at all times. You are subject to the parking regulations as set by the property owners. If you are bringing an RV, bus, extend a van or boat trailer, you are required to call ahead for arrangements.
Damages
Each guest will be financially responsible for damage done to the property beyond normal wear and tear.
Rental Periods
Some properties accept weekly reservations only during certain times of the year. All properties can be rented on a nightly basis except during certain festival or event times. Please refer to our free night specials chart for the best value for your stay.
Linens
A basic supply of linen is provided in each property. Bed linen and bath towels are not changed during your stay. The start-up set of bath soap, toilet tissue and trash bags are not replenished.
For Sale
If a property is for sale, the owner reserves the right to have his property shown to prospective buyers. Every effort will be made to schedule the showing at a convenient time.
Furnishings
All vacation properties are individually owned and are decorated to suit the owner. Decor, style, and color will vary. Furnishings are subject to change without notice. Please do not transfer furnishings of any kind from one property to another. Loss of these items as well as damage to the unit or furnishings in excess of normal wear will be charged to you, the renter. If you require special appliances or equipment, please bring them with you.
Sofa Sleepers
Most condominiums offer sofa sleepers. We recommend they be used only by children.
Special Requests
Every effort will be made to accommodate special requests for height levels, bedding types and smoking or non-smoking properties. At times, it will not be possible to satisfy these requests. Brett/Robinson Vacation Rentals reserves the right to move guests to like units.
Maintenance
Please report any malfunctioning equipment or damage as soon as possible to your check-in location. Every effort will be made to correct the situation as soon as possible. Repairmen may enter the premises during business hours for purposes connected with repair, care, or maintenance of the rental property.
Weather
Please go to www.weather.com to check local weather. Enter city: Gulf Shores, enter zip code: 36542
DURING YOUR STAY
Grilling
Fire department regulations prohibit the use of a grill on all decks, porches and balconies. Most rental properties have approved grills available for use at ground level.
Fireworks
Fireworks are prohibited at all rental properties! The use of fireworks on buildings, grounds or the beach is against city ordinances and the fire code. Use of fireworks will be reported to local authorities. Parents are responsible for supervising their children. Please leave your fireworks at home.
Telephone Service
Each property has a telephone for your convenience. Long distance calls must be made collect, or charged to your credit card or personal home phone.
Cribs and High Chairs
Cribs and high chairs may be rented through local furniture rental companies.
Inclement Weather
Refunds will not be made due to inclement weather. If evacuation is mandated by civil authorities, you will be given a refund for the unused portion of your rental period.
Agency Disclosure
Brett/Robinson serves as the agent and representative of all owners of condominium units and houses on its rental program, and is acting always, in and for the best interest of the owners.
Pets
Pets are not permitted in any rental unit. A pet, or evidence of a pet, will result in forfeiture of rent and eviction. We will be happy to recommend local kennels. Please ask a reservationist when you call.
Errors
Every effort has been made to assure all descriptions are accurate, however Brett/Robinson is not responsible for changes in furnishings and equipment, or for printing errors. Rates and specials are subject to change without notice.
Use of Facilities
Accommodations and amenities are provided for your enjoyment. By using these facilities, you assume responsibility and liability for your actions. Neither the property owner, the management company, nor the owner's association assume any liability for accidents or injuries.
Lost and Found
Although we are not responsible for personal items missing or left behind, we will attempt to locate and return them to you. Any unclaimed items will be donated to charity or discarded.
CHECK OUT
Check Out Procedures
Please make sure the kitchen is left clean with all dishes, pots, and pans washed and put back in the appropriate cabinets and trash is removed from your property. Trash chutes and/or trash receptacles are provided for your convenience at all our properties. At beach houses, you are responsible for removal of any litter on the grounds around the property.
Please set the thermostat temperature at 75°F for summer and 65°F for winter.
Our housekeepers will strip and remake the beds, replace linens, vacuum, dust, clean the bathrooms, and mop the kitchen floor. If additional cleaning is required, you will be charged.
Keys must be returned to your check-in location! Do not leave keys at the property! Unreturned or lost keys will result in the lock being changed at a cost to you of not less than $50.00.
NO EXCEPTIONS PLEASE